Frequently asked questions
Do You Ship Worldwide?
We sure do! Everything the studio offers is available for purchase worldwide. All orders over $250AUD are shipped for free within Australia. Fine art prints are sent through Australia Post and original works are expertly packaged and delivered by our trusted couriers.
what are your Shipping Times?
Originals and fine art print orders take up to 5-7 business days to process and prepare for shipment to make sure everything is absolutely perfect!
We strive to ship orders as quickly as possible but please note that on occasion, there may be delays in dispatching during public holidays. My team is small and very hardworking and are doing everything they can to make sure you get your artwork as soon as possible. Once dispatched, an automated email is delivered to the email you provided at the checkout. You will have access to tracking information that provides you updates when they occur.
Can I Add A Request At Checkout?
Many lovely collectors ask for special things at the checkout, such as signatures, extras and handwritten notes from me. This is wonderful and I would love to, I am packaging prints personally and can accommodate your request that's feasible!
Requests will be noted but cannot be guaranteed. This does not include requests to speed up dispatching times as we do not jump people ahead of the rest. Fairness always! 🥰
What Is The Best Way To Contact You?
If you have a query about your purchase, please be sure to submit a form through the contact page. I receive hundreds of DMs daily and if you are following up there, it is likely we may miss it. The contact page is to keep everything nice and simple for my team, so we can get back to you as soon as possible.
Will I Get A Certificate Of Authenticity?
To preserve the integrity of works that rise in value over time, originals arrive with certificate of sale. Open edition and limited editions prints arrive with a certificate of authenticity.
Will My Print Be Hand-Signed?
Open edition prints do not arrive hand-signed. The original signature is printed on the fine art print along with the rest of the artwork but will never be available hand-signed. Only limited editions and originals are signed to preserve the integrity of works that increase in value over time and protect collectors' investments.
Are The Prints Museum Quality?
Yes. Each print is produced as a high-quality giclée reproduction using archival pigmented inks on matte cotton rag paper.
Are Prints Framed?
Prints are sold unframed unless otherwise stated.
Can I Commission A Custom Piece?
I accept commission proposals three times a year to focus on my own creative flow and allow pieces to evolve naturally for the rest of the times.