ThisLast Updated: August 2026
At Tabassum Malani, every artwork is created and packaged with great care. If you experience an issue with your order, we are committed to working with you to find a fair solution.
Return Eligibility
Eligible items may be returned within 14 days of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase.
Returns that do not meet these conditions may not be eligible for a refund.
Original Paintings
Due to the unique and one-of-a-kind nature of original artworks, all original painting sales are final.
If your original artwork arrives damaged during shipping, please contact us within 14 days of delivery and provide:
- Your order number
- Clear photographs of the artwork.
- Clear photographs of the packaging.
We will assess the damage and, where appropriate, arrange a repair, replacement, or another suitable resolution.
Fine Art Prints
Fine art prints may be returned within 14 days only if they:
- Have not been handled or displayed.
- Remain in their original packaging.
- Are returned in resaleable condition.
Returns showing signs of damage, handling, fingerprints, folds, or other wear may not qualify for a refund.
Commissions
Commissioned artworks are created specifically for each client and cannot be cancelled, returned, or refunded once work has commenced.
If your commissioned artwork is damaged during delivery, please contact us immediately so we can arrange an appropriate solution.
Art Classes & Workshops
Class and workshop bookings may be cancelled or rescheduled with at least 7 days’ notice before the scheduled start date.
Refunds are generally not available for cancellations made within 7 days of the event unless required under Australian Consumer Law.
Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please notify us within 14 days of delivery by emailing vision@tabassummalani.com.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging.
We will review your claim and provide an appropriate solution as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method. Please allow several business days for your financial institution to complete the transaction.
Shipping Costs
Unless required under Australian Consumer Law, original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law.
You are entitled to a replacement, repair, or refund where goods fail to meet the consumer guarantees provided by law.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Tabassum Malani Pty Ltd
Email: vision@tabassummalani.com
Website: https://tabassummalani.com